Suggestion - read the contract

Do we need more regulation of spas or other service providers? Perhaps. But part of the problem lies with customers not reading the contract.

But contracts are so complicated, you cry. Yes, but you are the one with the power of the dollar. As the recent minibond scandal has shown, sign documents without reading them at your peril. If any service provider uses contracts that are too complicated, do not sign them. If the staff makes any promises to you, write down on both copies of the contract that you are signing (on your copy and the company's copy). This is not 100% protection but at least there is some written record of the promises made to you. Spa contracts often involve thousands of dollars in fees so surely you can spare a few minutes to read the contract and question the staff if anything is unclear.